9awin Privacy Policy –
Your Data, Our Responsibility

1. Introduction & Scope

9awin (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and betting platform that places user privacy at the forefront. This Privacy Policy governs our website 9awin.world And applies to all users of the associated app or service.

We understand that many people are cautious about sharing personal information online — and that's completely reasonable. So let us be straightforward: we only collect what's necessary to provide our services, nothing more. And what we do collect is protected with the highest level of security.

This policy has been developed in compliance with international data protection regulations. For any questions or concerns, please get in touch with us.

2. What Information We Collect

9awin collects user information in several ways. The details are outlined below:

Information Collected at Registration:

• Full name and date of birth
• Email address and mobile number
• Residential Address & Country
• Preferred language and currency

Information collected during KYC verification:

• Copy of National ID or Passport
• Driving License (where applicable)
• Selfie or facial verification photo
• Proof of address document (utility bill or bank statement)

Automatically Collected Data:

3. How We Use Your Information

9awin only collects data that serves a purpose. Every piece of information is used for a specific reason:

• Account Management: For registration, login, password reset, and account verification
• Service Delivery: For betting, payment processing, and customer support
• Security Assurance: To prevent fraud, money laundering, and account hacking
• Legal Obligations: To fulfill our obligations to licensing authorities and regulatory bodies
• Service Improvement: For platform performance analysis and new feature development
• Personalized Experience: To show you promotions and offers tailored to your preferences
• Contact: For important updates, security alerts, and account notifications

4. Data Sharing Policy

9awin does not share your personal information as a general practice. However, disclosure may occur in the following limited circumstances:

• Payment Processor: Necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process financial transactions
• Identity Verifier: With authorized verification agencies to complete KYC
• Legal Authority: To law enforcement agencies under a court order or government directive
• Regulatory Authority: To gaming authorities for licensing and audit requirements
• Technical Partner: With server hosting and cybersecurity providers (limited and encrypted)

All third parties are bound by strict confidentiality agreements with us. They only receive the specific information needed for their designated task — nothing more.

5. Cookie Policy

9awin uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: For login sessions and security — the site cannot function without these
• Performance Cookies: Helps identify page loading speed and errors
• Preference Cookies: Remembers your language, theme, and settings
• Analytics Cookies: Helps analyze site usage (without collecting personal information)

You can disable or clear cookies from your browser settings at any time. However, disabling essential cookies may affect the functionality of certain features.

6. Data Retention & Security

You have the right to know how long your data is kept and how it is protected. 9awin is fully transparent on this:

• Data for active accounts is retained for the entire duration the account remains open
• After account closure, data may be retained for up to 5 years to meet legal obligations
• KYC documents and financial records are retained in accordance with regulatory requirements

Security Measures:

• All sensitive data stored with 256-bit AES encryption
• All data transmissions secured with SSL/TLS technology
• Regular security audits and penetration testing
• Two-Factor Authentication
• Dedicated firewall and DDoS protection
• Restricted staff data access — only authorized personnel can view your information

7. Your Data Rights

9awin believes your data belongs to you. That's why you have the following rights:

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You can request corrections to inaccurate or outdated information
• Right to Erasure: You can request deletion of your data under certain conditions
• Right to Portability: You can request a copy of your data
• Right to Restrict Processing: You can request that specific uses of your data be stopped
• Right to Object: You can opt out of marketing emails and communications

To exercise these rights, support@9awin.world Email us. We will respond within 30 business days. Identity verification may be required in some cases.

8. Children's Privacy

9awin is strictly for adults aged 18 and above. We never knowingly collect personal information from anyone under 18.

If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be permanently deleted.

9. Policy Updates & Contact

9awin may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through the platform. Continued use of our services after any update constitutes acceptance of the revised policy.

For any questions or concerns regarding this policy:

• Email: support@9awin.world
• Live Chat: Click the chat button in the bottom-right corner of the website
• Response Time: Typically within 24–48 hours